Term and Conditions

Welcome to SRAN Bike Gear Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.sranbikegear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for:

• Cycling enthusiasts and professionals seeking high-quality components
• Individuals aged 18+ or with guardian consent
• Customers in our service areas (excluding certain Asian and remote regions)

1.2 Intellectual Property Rights

All content on our site, including:

• Product descriptions and specifications
• Technical guides and installation resources
• Branding and logos

are owned by SRAN Bike Gear Shop or our suppliers and protected by copyright laws. Unauthorised use is prohibited.

2. Products and Services

2.1 Product Range

We specialise in:

• Professional-grade MTB tyres (26″, 27.5″, 29″)
• Road and hybrid bike components (700c)
• Precision tools (Alignment Tools, Bottom Bracket Tools)
• Performance parts (Brake Systems, Bottom Brackets)
• Cycling accessories (Bar Grips, Tape, Bells)

2.2 Product Information

We strive for accuracy in:

• Technical specifications
• Compatibility information
• Size guides

However, minor discrepancies may occur. Consult our team for critical compatibility questions.

2.3 Professional Advice

While we provide:

• Installation guides
• Technical support via email

We recommend professional installation for complex components like Brake Systems and Bottom Brackets.

3. Orders and Payments

3.1 Order Process

When you place an order:

1. You receive an order confirmation email
2. We verify stock availability (1-2 business days)
3. We process payment and prepare shipment

3.2 Pricing and Payment

We accept:

• Visa, MasterCard, JCB
• PayPal

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Shipping Options

Service	Cost	Carrier	Delivery Time	Tracking
Standard Shipping	£12.95	DHL/FedEx	10-15 business days	Full tracking
Free Economy Shipping	Free (orders >£50)	EMS	15-25 business days	Basic tracking

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days if:

• Unused with original packaging
• Proof of purchase provided
• Not in our non-returnable list

4.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned unless defective:

• Opened Bleed Kits/Brake Fluid
• Used Bike Cleaners
• Installed Brake Pads
• Unwrapped Bar Tape & Grips

4.3 Return Process

1. Email [email protected] for RMA number
2. Ship to: 46 Munro Rd, Stirling, GB CH5A 6TT
3. Include original packaging and order confirmation

Refunds process in 3-5 business days after inspection. Original shipping costs are non-refundable.

5. User Responsibilities

5.1 Accurate Information

You must provide:

• Correct shipping address
• Valid payment details
• Accurate contact information

5.2 Product Use

You agree to:

• Use products as intended
• Follow installation guides
• Consult professionals for complex installations

5.3 Compliance

You will not:

• Misuse our products or website
• Attempt fraudulent returns
• Resell products as new after use

6. Liability and Disputes

6.1 Our Liability

We are responsible for:

• Providing goods as described
• Processing refunds per our policy
• Addressing genuine product defects

We are not liable for:

• Incorrect installation or misuse
• Normal wear and tear
• Shipping delays beyond our control

6.2 Dispute Resolution

In case of disputes:

1. Contact us at [email protected]
2. We aim to resolve issues within 14 days
3. UK law governs these terms