Welcome to SRAN Bike Gear Shop’s FAQ section. We’re passionate cyclists just like you, and we’ve compiled these answers based on real customer experiences. Whether you’re upgrading your MTB tyres or stocking up on workshop tools, we’re here to help.

About Our Shop

Who is SRAN Bike Gear Shop for?
We cater to all cycling enthusiasts from mountain bikers needing 26″, 27.5″ or 29″ MTB tyres to road cyclists looking for 700c road tyres. Our workshop tools and maintenance products serve both professional mechanics and home mechanics who value quality components like Park Tool equipment.
What makes your shop different?
We combine a curated selection of performance-focused components (from brake pads to bottom brackets) with rider-friendly global shipping. Our Stirling-based workshop ensures every Allen key or bleed kit is packed with cycling passion.

Product Questions

Do you carry tubeless-ready MTB tyres?
Yes! Our 26″, 27.5″ and 29″ MTB tyre selections include tubeless-ready options. Look for the “TR” designation in product descriptions.
Are your brake pads compatible with Shimano/SRAM systems?
We stock pads for all major brake systems. Filter by your brake model when browsing, or contact us at [email protected] for compatibility confirmation before ordering.
Why should I choose your workshop tools over others?
We select tools like our bottom bracket tools and alignment tools based on three criteria: professional-grade durability, precise engineering, and value. Many are from trusted brands like Park Tool that mechanics rely on daily.

Ordering & Payment

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, flexible payments. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. PayPal transactions are handled entirely by PayPal’s secure system.
Can I modify my order after placing it?
Contact us immediately at [email protected] if you need to modify an order. We process orders quickly (within 1-2 business days), so time is critical for changes.

Shipping & Delivery

Where do you ship?
We ship globally except some Asian countries and remote regions. Enter your address at checkout to confirm availability. Our Stirling location (46 Munro Rd) allows efficient dispatch worldwide.
What are my shipping options?
Standard Shipping (£12.95): DHL/FedEx – 10-15 days after dispatch. Ideal for urgent needs like brake pads or cables.
Free Shipping: EMS – 15-25 days after dispatch for orders over £50. Perfect for bulk orders of bar tape, grips, or workshop supplies.
How long until my order arrives?
Allow 1-2 business days for processing, then:
– Standard: 10-15 days
– Free: 15-25 days
You’ll receive tracking info once dispatched. Pro tip: Combine orders with fellow cyclists to reach the £50 free shipping threshold!
My bike needs urgent repairs – what’s fastest?
Choose Standard Shipping via DHL/FedEx. For critical components, we recommend keeping spare brake pads, cables, and essential tools in your workshop.

Returns & Exchanges

What’s your return policy?
We stand behind every product. You may return unused items in original condition within 15 days of delivery. Contact [email protected] to initiate returns. Note: Return shipping costs are the customer’s responsibility unless the item is faulty.
What if I receive a damaged/incorrect item?
Contact us immediately at [email protected] with photos of the issue. We’ll arrange replacement or refund and cover return shipping for our errors.
Can I exchange my 700c hybrid tyres for road tyres?
Yes, if they’re unused and in original packaging. Contact us within 15 days of delivery. You’ll need to cover return shipping for the original tyres and any price difference.

Technical Support

How do I install bottom brackets correctly?
While we include basic instructions with our bottom brackets and tools, we recommend consulting manufacturer guides or professional mechanics for installation. Proper torque is crucial!
What’s the best way to maintain my new bar tape?
Clean with mild soap and water. Avoid harsh cleaners that could degrade adhesives. For cork tape, occasional application of cork sealant extends life.
Which brake fluid should I use with my bleed kit?
Always match your brake manufacturer’s specification (DOT fluid or mineral oil). Using the wrong fluid can damage seals. When in doubt, email us your brake model at [email protected].

Still have questions? Our rider-support team at [email protected] understands the importance of getting the right gear – we’re happy to help with any queries about MTB tyres, road components, or workshop tools.